➡️ The service charge includes GST.
➡️ All components and parts are not included, if used.
➡️ Transportation costs, if incurred, are not included.
➡️ Fees cover the call-out and the first hour of service, and are non-refundable once the technician has visited.
➡️ A surcharge is added based on distance.
➡️ Our technicians provide onsite service at your location, as provided during booking, or remote support upon request.
➡️ Same-day bookings will incur an additional 20% charge.
➡️ The 10% weekday discount promotion is not applicable unless free parking is available at your address.
➡️ Cancellations made on the same day of the appointment will incur a 100% cancellation fee.
➡️ Cancellations made within 48 hours of the appointment will incur a 50% cancellation fee, or 100% can be credited towards your next booking.
➡️ If we cancel or reschedule an appointment with less than 12 hours notice, you will receive a 20% discount.
➡️ Refunds for cancelled services, appointments, or orders are typically issued immediately, but may take 10-15 business days to process. Some payment methods may require longer processing times. You will receive an email confirmation once the refund is processed.
➡️ Promotional discount codes are single-use per customer and apply only to the initial booking fee.
➡️ While we prioritize your appointment time, during peak periods, we may need to adjust the schedule. Our back-office team will contact you if necessary.
➡️ Items brought for repair may be replaced with identical refurbished items.
➡️ Repairing items might cause data loss.
➡️ Payments for any queries please contact us.
➡️ Goods will not be handed over until full payment has been made.
➡️ Insurance and risks regarding goods:
➡️ Goods will not be handed over until full payment has been made Insurance and risks regarding goods.
➡️ As soon as the goods are delivered to your specified premises, the responsibility of theft, damage and all insurance responsibility will pass over to you.
➡️ We aren't responsible for any malfunction on the system caused by you or any software and therefore if found, you will need to pay as per our normal hourly rates.
➡️ Any issues found during the warranty period, we will be happy to investigate that matter provided you bring the goods to us and we will try our best to provide you with a solution but if found the cause of the issue was exercised by improper handling of the system, we hold no responsibilities for it.
➡️ Date of service provision and delivery dates are estimates only but best efforts will be put to meet any estimated dates.
➡️ It might be required to send an item to a third party for repairs but priority given to diagnosis and repair in site.
➡️ We cannot provide the solution to a problem beyond our scope of service guarantee.
➡️ If we are interrupted while we are completing a service and we are unable to build the solution for the interruption, that would void the warranty on the service on an immediate basis. Also, you won't be getting any refund on the service provided.
➡️ No warranty is provided on the sale of goods manufactured by a third party.
➡️ Standard 1 year warranty on all new computers built and supplied by us.
➡️ Customers are required to pay for any adjustments or replacements.
➡️ The operator under you must be sufficiently trained to be able to use the goods purchased.
➡️ You must perform general maintenance procedures.
➡️ Reports of errors must be provided quickly.
➡️ An adult must be present when an on-site service is being provided.
➡️ You have to take the precaution as instructed.
➡️ You should not attempt to modify any software provided.
➡️ Authorities will not be responsible for any copyright infringement by the user or any third party.
➡️ In case of being unable to deliver your goods or provide services, your order may be cancelled and a written notice will be sent to you.
➡️ For appointments made within the same day, 100% cancellation fee applies or 100% can be credited for your next booking.
➡️ For appointments made within 48 hours, 50% cancellation fee applies or 100% can be credited for your next booking.
➡️ If we cancel or reschedule an appointment, then we shall notify the client 12 hours earlier at the least and if we fail to do so then a 20% discount will be given to customers.
➡️ 25% cancellation fee applies for hardware order placed including routers and laptops. Customer-built desktop PC can't be cancelled.
➡️ The cancellation of these orders is not possible, and if cancelled, the full invoice cost will be charged.
